Last updated: October 15, 2026
We want you to feel confident trying CreatorBase AI. If you subscribe and decide within the first 7 days that it isn’t for you, we’ll refund your first payment in full — subject to the eligibility conditions below and any mandatory consumer rights.
This is your first subscription payment on the account.
You request the refund within 7 calendar days of that payment.
Your account is in good standing (no Terms-of-Service violations, no chargebacks in progress).
More than 7 days have passed since the charge.
The payment is a renewal (second month onward). You can cancel any future renewal at any time, but the current period is non-refundable.
You have materially used the Service, which we define as having spent more than 10% of your monthly credits, or downloading any course/playbook/case-study material. You can see your remaining credits any time on your dashboard.
Your account was suspended for violating our Terms of Service (including abuse, harassment, or content that infringes IP).
You used a discount code of 50% or more (those purchases are final sale unless required by law).
Refund is being requested for a third-party service fee (currency conversion, bank fee, etc.) — those are outside our control.
One-time generation packs are separate from subscription payments. A confirmed failed generation returns its reserved generation credits to your CreatorBase balance once; this is not a cash refund to your payment method. A pending request or temporary status error is not a confirmed failure. If a video is missing or appears incorrect, contact support with its CreatorBase request ID and payment receipt where relevant. Do not include passwords or API keys.
For a payment refund on a generation pack, contact support for review. The subscription trial guarantee does not automatically apply to one-time packs. Mandatory consumer rights remain unaffected.
We review refund requests within 2 business days. Approved refunds are issued back to your original payment method through the original payment provider and typically appear in 5–10 business days, depending on your bank or card issuer. If you don’t see the refund after 10 business days, reply to the same email thread and we’ll help trace it.
Please contact support if you do not recognize a charge or believe a payment is incorrect. We can investigate your receipt and explain the available next steps. Nothing here restricts your right to raise a legitimate dispute with your bank. If you believe a charge is fraudulent (e.g. someone else used your card), contact us immediately.
Cancelling your subscription and requesting a refund are different things. Cancelling stops future renewals; the effective cancellation date and access status are shown in Billing. Cancellation does not automatically refund the current billing period. You can cancel at any time from your billing page, or by emailing us. If you also want a refund, say so in the email.
Nothing in this policy overrides any mandatory refund, withdrawal, or cooling-off right you may have under the consumer-protection laws of your country or state (for example, the 14-day EU right of withdrawal). Where those rights apply, they govern.
Anything not covered here? support@creatorbaseapp.com — we reply within 24 hours on weekdays.